Richard Anderson

Delta Air Lines Inc. no longer is outsourcing reservation calls to India after years of complaints from customers who preferred to speak to someone in the United States.

Chief Executive Richard Anderson told employees in a recorded message late Thursday night that the world's biggest airline operator is in the process of bringing all customer calls back in-house in the U.S.

Airlines have hit fliers with a lot of extra charges these days. They charge for food, drinks and checking bags. JetBlue even said it would dispense with complimentary disposable pillows and start charging $7 for a take-home pillow-and-blanket set.

On Tuesday, however, Delta Airlines announced a service that few people should complain about paying for: Wi-Fi. While a number of other airlines have been trumpeting Internet availability, so far that's been a special service available only in business class and first class. Delta is the first airline to offer Wi-Fi in coach.