Joyce Mueller

After being laid off for the third time, Joyce Mueller decided shed had enough.

As a United Airlines customer service and sales rep for 21 years, Mueller, of Schaumburg, survived 9/11 and the company's bankruptcy. But when her job was outsourced to the Philippines, she vowed that was the end of being bounced around by an up-and-down industry.

"I can't keep going back and getting laid off again," she said. "Its too hard to go forward with your life."