Edward Markey

Federal regulators receive tens of thousands of customer complaints about wireless services every year, but don't do enough to follow up or protect consumers who have problems with their mobile carriers, government auditors found.

In a report released Thursday, the Government Accountability Office said the Federal Communications Commission needs to ramp up oversight of the wireless industry and do a better job of enforcing consumer protection rules.

Federal Communications Commission Chairman Julius Genachowski said Monday that Internet providers, including wireless, phone, cable and satellite companies, should not be allowed to block some types of content traveling over their broadband networks.

He told the Brookings Institute in Washington, D.C., that wireless carriers should be held to the "open Internet" rules by which home broadband providers are already abiding.

The new Google phone, dubbed the G1, has been touted as a working man's smartphone -- a cheap, Web-friendly wireless device that can make life easier for millions of consumers.

Congress wants to know: How do search engines use your personal data? The House Committee on Energy and Commerce sent out letters on Friday to major network companies asking them, among other things, how they use personal tracking data to serve up those highly targeted ads.

Embarq Corp. has revealed more details about its exploration of a program that tracked Internet subscribers' Web-surfing habits for advertising purposes, telling Congress that it performed the test on 26,000 customers in a Kansas town.

Building on an earlier response to Rep. John Dingell, chairman of the House Energy and Commerce Committee, Embarq CEO Thomas Gerke wrote in a letter late Wednesday that his Overland Park, Kan.-based company chose Gardner, Kan., for its test because it was Embarq's smallest market and near qualified technicians.

The chairman of the House Subcommittee on Telecommunications and the Internet said he thinks online monitoring services working on behalf of the advertising community should be required to obtain clear approval before tracking the online activities of individuals.

There are notable differences between the typical data gathering that individual Web sites conduct and those deploying deep-packet technologies in broadband networks, Rep. Edward Markey (D-Mass.) noted during a hearing on the impact of deep-packet technologies on consumers, Internet service providers, and the Internet.

Congress has asked Embarq Corp. about its work with a company that tracks online subscribers' Web traffic for advertising purposes, part of growing concern about Internet privacy.

Overland Park, Kan.-based Embarq is the nation's fourth-largest traditional telephone company with 1.34 million high-speed Internet subscribers in 14 states. It has been linked in the past with NebuAd Inc., a company that works with Internet service providers to tailor targeted ads based on what Web sites a particular subscriber visits.

Although a large Internet service provider has backed away from technology that tracks subscribers' Web use in order to deliver personalized advertising, two other broadband companies said Wednesday they are still considering whether to deploy it.

Phone companies Embarq Corp. and CenturyTel Inc. have both completed trials of the same tracking system, from online advertising company NebuAd Inc., and are now considering whether to proceed.

Cable TV, phone and Internet service provider Charter Communications drew concern Friday from two congressmen and a privacy advocate over its plan to experiment with tracking its customers' Web use in collaboration with an online advertising firm.

Charter has told its high-speed Internet customers in four markets about the pilot, which will produce enough information for Web advertisers to target online advertising for individual customers based on their habits.

Cable TV, phone and Internet service provider Charter Communications drew concern Friday from two congressmen and a privacy advocate over its plan to experiment with tracking its customers' Web use in collaboration with an online advertising firm.

Charter has told its high-speed Internet customers in four markets about the pilot, which will produce enough information for Web advertisers to target online advertising for individual customers based on their habits.