process optimization solutions
Submitted by admin on Mon, 07/14/2008 - 12:19.
Jacada is a provider of unified desktop and process optimization solutions for customer service operations. The company's solutions, Jacada WorkSpace and Jacada Fusion, are designed to simplify, automate and optimize a call center's work processes across disparate business systems, eliminating inefficiencies and boosting productivity. I recently got a chance to catch up with the company by chatting with Jacada's CEO Paul O'Callaghan.
RT: So how was business in 2007?