business travel

I got to thinking about the best-practices hotels should keep in mind when experimenting with consumer-facing technology.  This is what I came up with:

Jill Smart, an Accenture executive, was skeptical the first time she stepped into the consulting firm's new videoconferencing room in Chicago for a meeting with a group of colleagues in London. But the videoconferencing technology, known as telepresence, delivered an experience so lifelike, Smart recalled, that "10 minutes into it you forget you are not in the room with them."