ForeSee Results
Submitted by admin on Wed, 12/31/2008 - 16:55.
Which retailers will thrive in 2009 and which will have an uphill battle? A survey of customer satisfaction during the holiday season may shed light on those issues.
Amazon and Netflix delighted online shoppers, according to the annual Top 40 Online Retail Satisfaction Index from ForeSee Results and FGI Research. Meanwhile, satisfaction with Web sites for Circuit City, Gap, Home Depot, HSN, Neiman Marcus, and Overstock fell below industry standards.
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Tags:
- bank
- Circuit City
- Circuit City Stores Inc
- dissatisfied Web shopper
- e-retailers
- e-tailers
- ForeSee
- ForeSee Results
- Home Depot
- Larry Freed
- Michigan
- Michigan,United States
- Neiman Marcus
- Online Retail Satisfaction Index
- online shopper
- online shopper satisfaction
- online shoppers
- Online Shoppers \n Which retailers
- retail satisfaction
- retail Web sites
- The Home Depot, Inc.
- The Neiman Marcus Group, Inc.
- the University of Michigan
Submitted by admin on Thu, 04/17/2008 - 12:29.
Banks have been disappointing customers in many ways lately -- tightening mortgage lending standards, paring back home-equity and credit-card lines and lowering savings interest rates -- but they're receiving higher marks for at least one thing: their Web sites.
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