Datamonitor

The quality revolution that is underway in organizations -- focusing on customer retention by delivering excellent service rather than costlier acquisitions -- is making its way through to business process outsourcing. Firms are now selecting suppliers on their abilities to deliver high customer satisfaction plus cross-sell/upsell revenues, instead of just on price alone. While the downturn has dampened, volumes more organizations are interested in BPO because these vendors can provide the higher quality being sought at lower costs than in-house operations.

We all know we have the power to make the world a bit greener – and many feel that includes messing with DNA for environmental improvements, or just better efficiency for our gadgets. Now there’s new hope that DNA could play a major role in making computers run with little or no external power.