Comcast Colorado

Mona Shaw drew instant fame last year after literally lowering the boom on her local Comcast office in Manassas, Va.

The 75-year-old Shaw reportedly was upset that Comcast had arrived two days late to install service, didn't complete the job, cut off her service and then left her lingering in a customer-service waiting area for hours before telling her that the manager had left for the day.

She came back later with a hammer, bashing a customer-service representative's phone and computer keyboard.